FAQs

My ACCOUNT
ORDER
SHIPPING & DELIVERY
EXCHANGE/RETURN/CANCELLATION
PRODUCT
PAYMENT METHODS
SHYAWAY WALLET
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1. HOW DO I SIGN UP/REGISTER WITH SHYAWAY.COM?
2. WHAT ABOUT MY PRIVACY?
3. WHAT IS 'MY ACCOUNT'? HOW DO I UPDATE MY PERSONAL INFORMATION?
4. I HAVE PLACED AN ORDER BUT IT DOES NOT APPEAR IN THE 'MY ACCOUNT' SECTION?
5. WHY SHOULD I OPEN A SHYAWAY.COM ACCOUNT?
6. WHAT SHOULD I DO IF I MAY HAVE FORGOTTEN MY PASSWORD/EMAIL ADDRESS I USED?
7. DO I NEED TO REGISTER BEFORE MAKING A PURCHASE?
8. CAN I UNSUBSCRIBE FROM SHYAWAY.COM'S MAILING LIST?
9. WHEN ADDING A PRODUCT TO MY SHOPPING BAG OR WISH LIST, IS THIS PRODUCT BEING RESERVED FOR ME IN MY ACCOUNT?
1. HOW TO PLACE AN ORDER?
2. CAN YOU SHIP OUTSIDE INDIA?
3. CAN I CANCEL AN ORDER AFTER SHIPPING?
4. MY ORDER IS DELAYED. WHAT SHOULD I DO?
5. CAN I CHANGE THE DELIVERY DATE OF MY ORDER?
6. WHY AM I NOT ABLE TO TRACK MY ORDER?
7. CHECKING THE DETAILS OF MY SHIPMENT WITH MY TRACKING NUMBER IS NOT CLEAR TO ME?
8. HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
9. ELIGIBILITY FOR FREE SHIPPING?
10. CAN I ORDER A PRODUCT THAT IS 'OUT OF STOCK'?
11. WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAFCONTACTVE ORDERED?
12. WILL THE ITEMS I ORDER BE LISTED ON THE PACKAGE I RECEIVE?
13. WILL I BE ABLE TO ORDER MORE THAN ONE OF THE SAME ITEM?
14. WHY HAVE I NOT RECEIVED MY ORDER CONFIRMATION EMAIL?
15. MY PIN CODE/DELIVERY ADDRESS IS NOT BEING ACCEPTED ON THE WEBSITE. HOW DO I PLACE AN ORDER?
16. HOW CAN I BE SURE MY ORDER MEETS THE PROMOTION REQUIREMENTS?
17. MY ITEM ARRIVED DAMAGED/DEFECTIVE. WHAT SHOULD I DO?
18. WHEN CAN I EXPECT DELIVERY?
19. WILL I GET COMPLETE VALUE AGAINST MY ORDER?
1. WHEN WILL MY ORDER BE SHIPPED?
2. HOW DO I TRACK MY ORDER?
3. WHAT ARE THE CONVENIENCE CHARGES?
4. CAN I SHIP TO MULTIPLE ADDRESSES AT THE SAME TIME?
5. CAN I MODIFY THE SHIPPING ADDRESS OF MY ORDER AFTER IT HAS BEEN PLACED?
6. IS MY PAYMENT SUCCESSFUL?
7. STATUS OF MY ORDER’S DELIVERY?
8. ENSURE DISCREET PACKAGING?
9. WHAT IF UNABLE TO COLLECT DELIVERY, FIRST TIME?
10. WHAT TO DO IF PACKAGE HAS BROKEN SEAL?
1. CAN I RETURN / EXCHANGE MY PRODUCT IF IT DOESN’T FIT PROPERLY?
2. WHAT IS THE CANCELLATION POLICY?
3. PRODUCTS ELIGIBLE FOR RETURN/EXCHANGE?
4. HOW TO INITIATE THE EXCHANGE PROCESS FOR MY SHYAWAY.COM BRA?
5. EXCHANGE PROCESS?
6. HOW CAN I CANCEL AN EXCHANGE REQUEST?
7. WHERE SHOULD I SEND MY RETURN?
8. CHECKING THE STATUS FOR MY RETURNED ORDER?
9. I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?
10. HOW DO I TRACK MY RETURN?
11. HOW LONG WILL THE PROCESS TAKE?
12. I JUST CANCELLED/ RETURNED MY ORDER. WHEN WILL I RECEIVE THE CREDIT TO MY SHYAWAY WALLET?
1. HOW TO FIND AN ITEM IN STOCK?
2. WHERE CAN I ENTER A COUPON OR PROMOTIONAL CODE?
3. THE BRA ORDERED IS BIG /SMALL. WHAT SHOULD I DO?
4. DO YOU HAVE PROMOTIONS AND OFFERS?
1. WHAT ARE MY PAYMENT OPTIONS?
2. IS IT SAFE TO USE MY CREDIT/DEBIT CARD?
3. AMOUNT DEBITED BUT ORDER UNSUCCESSFUL?
4. CAN I PAY IN EMIS?
5. WHAT CURRENCY CAN I USE ON THE WEBSITE?
6. I JUST CANCELLED/ RETURNED MY ORDER. WHEN WILL I RECEIVE THE CREDIT TO MY SHYAWAY WALLET?
7. IS GST APPLICABLE FOR ALL PRODUCTS IN SHYAWAY.COM?
8. IS GST APPLICABLE FOR OFFERS?
9. IS GST APPLICABLE FOR COUPONS?
10. WHAT IS THE GST PERCENTAGE CHARGED?
11. WHAT IS THE GST TAX SLAB?
12. IS GST APPLICABLE FOR SHIPPING CHARGES?
13. IS GST APPLICABLE FOR CASH ON DELIVERY?
14. WILL THE GST AMOUNT GETS RETURNED, IF WE CANCEL THE ORDER?
1. WHAT IS SHYAWAY WALLET?
2. WILL THE CREDITS IN MY SHYAWAY WALLET EXPIRE?
3. IS THERE ANY OPTION TO TRANSFER AND MAINTAIN BALANCE?
4. CAN I USE SHYAWAY WALLET MONEY FOR ANY OTHER PURCHASE?
1. WILL THE PRODUCT I RECEIVE BE OF THE SAME COLOR SHOWN IN THE WEBSITE?
2. HOW CAN A BRA FIT EXPERT HELP ME?
3. HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
4. IS MY PERSONAL INFORMATION SECURE AT SHYAWAY.COM?
5. CAN I CLUB COUPON CODES IN ONE PURCHASE?
6. IS MY SHYAWAY WALLET AMOUNT TRANSFERABLE?
7. CAN I GET THE AMOUNT REFUNDED?
8. HOW CAN I KNOW MY CUP SIZE?
9. DO I REALLY NEED TO WEAR AN UNDERWIRE?
10. WHAT COLOR BRA CAN I WEAR UNDER A BLACK TOP?
11. HOW DO I KNOW IF THE BRA I WANT WILL FIT?
12. CAN I ACCEPT THE PACKAGE AFTER CHECKING THE CONTENTS INSIDE IT?
13. CAN I ORDER THE SAME BRA SIZE WHICH I CURRENTLY USE?
14. HOW CAN I SUBMIT COMMENTS AND SUGGESTIONS?
15. ARE YOU HAVING ANY OFFLINE PRESENCE?
16. WHY CAN'T I APPLY SOME COUPONS ON MY PURCHASE?
17. WHY ARE THE ITEMS IN MY SHOPPING CART NO LONGER AVAILABLE?
18. DO BRA STYLES VARY WITH DIFFERENT OUTFITS?
19. HOW OFTEN SHOULD BRAS BE REPLACED AND WHY?
20. WHY SHOULD I PAY MORE FOR LINGERIE THAT HAS LESSER DRESS MATERIAL?