FAQ's

1. How do I Sign Up/Register with Shyaway.com?

Follow these simple steps to Register/Sign Up:

  • Click LOGIN/ SIGN UP at the top right corner of the page, next to the search bar.
  • Click on REGISTER
  • Fill the required details
  • Click on REGISTER

You have now successfully registered with SHYAWAY.com.

Alternatively, you can use your Facebook account or Google Plus account to sign in.

2. What about my privacy?

We are committed to protecting your privacy and we ensure the online privacy and security of all our customers to enhance your overall shopping experience. Click on this link to view our complete privacy policy.

3. What is 'My Account'? How do I update my personal information?

'My Account' completely allow you to manage your details on Shyaway.com

It is easy to update your Shyaway.com account and to view your order history through 'My Account' any time.

You can,
  • Manage/edit your personal data like address, phone numbers, and email id.
  • Change your password
  • Track the status of your orders
4. I have placed an order but it does not appear in the 'My Account' section?

The items will be visible in 'My Account' for customers registered with us. The order details will not be visible for Customers who have used the guest checkout option as they are not registered with Shyaway.com. You can track your order by entering your order ID in Track your order page.

5. Why should I open a Shyaway.com account?

Having a Shyaway.com account helps you maintain a record of your previous orders, track your current order and makes checkout quicker and easier as your details are already saved in your account. It also entitles you to avail special offers.

There are various benefits of creating an account on Shyaway.com

  • You will be eligible for all information like promotions and special offers for registered customers.
  • You will not have to input the address each and every time for the new orders unless there is a change in address.
  • You can also review the history of transactions done through your account.
6. What should I do if I may have forgotten my password/email address I used?

Not an issue. You can always reset your password by providing your email id here: Forgot Password

Incase if you have forgotten which email address you used, then we request you to write to us at contact@shyaway.com with the details you do remember and we will try to help you as soon as possible.

7. Do I need to register before making a purchase?

No, it is not mandatory to sign-in or log-in to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

8. Can I unsubscribe from Shyaway.com's mailing list?

Ofcourse, you can unsubscribe from Shyaway.com's mailing list by clicking on the 'unsubscribe' link in our newsletters/ promotional emails.

However, we will email you regarding your orders.

9. When adding a product to my shopping bag or wish list, is this product being reserved for me in my account?

No it is not. We assign stock to orders when an order is successfully placed and registered in our website. Within a few minutes of a successful order check out, the order will be registered in our stock management systems. Only then will stock be allocated at your order

However during your session at our website, we will inform you on the stock availability.

1. How to place an order?

Shopping from Shyaway.com is easy. All you need to do is, select the product you would like to buy. Create a login or proceed as a guest. Add products to your cart and hit Buy Now. Then proceed to place your order with the help of a simplified step-by-step process.

2. Can you ship outside of India?

Yes, the website sells its products to customers around the world. However note that for Shipping outside India the whole shipping expense will be borne by the customer. Also note that orders outside India need to be placed over phone at 044 6671 8666 | +91 8220 444 558 or mailed to contact@shyaway.com

3. Can I cancel an order after shipping? 

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to cancel your order within 24 hours from the time of order placement. You can email us for further clarification.

4. My order is delayed. What should I do?

You can always track your order status by visiting 'My Orders' section.

On an exceptional circumstance if your order is delayed, a new delivery timeframe will be shared with you. We always request you to check your email for updates.

5. Can I change the delivery date of my order?

We regret to inform you that, we are unable to honor requests for specific delivery dates; however rest assured that we will deliver by the promised delivery date.

6. Why am I not able to track my order?

Please check after 24 hours from placing the order, as the tracking ID for your order will take some time to be activated once it’s shipped.

7. Checking the details of my shipment with my tracking number is not clear to me?

Please give us a call on 044 6671 8666 | +91 8220 444 558 or drop us an email at contact@shyaway.com

8. How do I know my order has been confirmed?

We’ll send you an e-mail & SMS once you’ve successfully placed your order. We will also let you know as soon we ship the item(s) to you along with the tracking number(s) for your shipment(s).

A hard copy of the invoice is sent along with your order.

9. Eligibility for free shipping?

Shipping is free for all orders above INR 749/-. Orders that fall below INR 749/-, will have a standard shipping charges of INR 49/-

In case of deliveries outside India, it is mandatory for the customer to bear the entire shipping expenses. Foreign orders can be placed by sending a mail /calling us customer care team.

10. Can I order a product that is 'Out of Stock'?

Unfortunately, “In Stock” products alone will be listed and 'Out of Stock' products will not available for sale.

You can use the 'Notify Me' feature to be informed of the product's availability on Shyaway.com.

11. What should I do if I receive a different item from the one that I have ordered?

That will be a very rare occurrence and we apologize for the inconvenience caused to you by receiving a different product(s). In order to sort it on priority, kindly send an email to contact@shyaway.com with the following the details:

  • Mention the order ID in the subject line for the reference.
  • Attach a Snapshot/photo of the item that you have received.
12. Will the items I order be listed on the package I receive?

No. We will never list the products that you purchase on the package as we follow discreet packaging so that none are aware on the contents of the package. However we mention the total price value of the products in the box as per the Indian Tax Regulations.

13. Will I be able to order more than one of the same item?

Yes, you will be able to order more than one of the same item based on the availability. On the order details page, change the numerical value in quantity tab in your shopping cart and update your cart.

14. Why have I not received my order confirmation email?

Your order confirmation e-mail is sent to the e-mail address linked to your Shyaway.com account immediately upon placing your order.

If you have not received it, please check your junk or spam mail folder.

If you still cannot locate the confirmation mail, you may log into your Shyaway.com account, choose 'My Orders’ to view all of your orders. If the order you placed does not appear, then the order was not successfully confirmed. In this case, please contact our customer care team via call or mail.

15. My pin code/delivery address is not being accepted on the website. How do I place an order?

You can always put your area pincode and check whether the delivery and COD option is available at your area in the tab given on each of the product page.

Incase if the courier partners do not serve in your location then we regret for the inconvenience as we work only with reputed national courier for safe delivery and express shipping of your orders.

If your delivery address is not being accepted on the website, please call/mail our customer care team.

16. How can I be sure my order meets the promotion requirements?

Promotions on our website are either announced via our newsletter or directly on our website. In both the cases, we mention the promotion code that you need to apply at the checkout page.

17. My item arrived damaged/defective. What should I do?

This will be a rare occurrence. However, in case you have received a damaged or defective product(s), please notify our Customer care team via mail.

  • Mention the order Id in the subject line for reference.
  • Attach a Snapshot/photo of the fault / damaged product(s) indicating it.

Once we receive the mail, our team reviews the damage. We will resolve this in the best way possible for you at the earliest.

18. When can I expect delivery?

All orders are processed and shipped within 4-7 business days for major cities and within 5-10 business days for other locations. The delivery time may vary depending on the delivery location, product availability and other factors that may influence it.

Note: Incase our courier partners do not serve in your location, we will ship the order by registered speed post, and delivery may take 5-10 working days. This option is available only for the prepaid orders (Net banking & Credit/Debit cards/Shyaway wallet)

19. Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded to you. However convenience charges are non-refundable and hence shall not be refunded.

For Pre-paid Orders
  • a. If the returned product(s) are having an order value
    • higher than Rs.749/-, then the total value of the product will be credited to your wallet.
    • less than Rs.749/-, amount after the deduction of shipping charges will becredited to your wallet.
For COD Orders
  • b. If the return product(s) are having an order value
    • Higher than Rs.749/-, then COD charges will be deducted and the product amount alone will be credited in your Shyaway wallet.
    • Less than Rs.749/-, amount after the deduction of shipping + COD charges will be credited in your Shyaway wallet.
1. When will my order be shipped?

Based on your selected destination and the shipping methods available, an estimated specific delivery timeframe will be quoted at the time of your checkout. The delivery time may vary depending on the delivery location, product availability and other factors that may influence it.

Usually, all orders are processed and shipped within 4-7 business days for major cities and within 5-10 business days for other locations.

2. How do I track my order?

When your package is shipped from our warehouse and is on its way to you, you will receive a shipment confirmation email with your tracking number and the link to track your order. You can also, click on Track Order to do the same by using the details that is given in your shipment confirmation mail.

3. What are the convenience charges?

A special offer of 5% cashback is given to all pre paid orders. Immediate cash back is credited to your Shyaway Wallet ,once the payment is made successful.

We offer free shipping across India on all orders above Rs.749/-

If you select COD as a payment method, then there is a convenience fee /service charge of Rs. 39/- for all Cash on Delivery orders which is non-refundable.

4. Can I ship to multiple addresses at the same time?

We recommend placing separate orders for each address.

5. Can I modify the shipping address of my order after it has been placed? 

We can change your address before your order has been dispatched. However, after shipping we cannot change the address.

6. Is my payment successful?

After you have successfully completed your checkout phase, you will receive an order confirmation email.

If payment authorization is denied, we will cancel your order and inform you via automated mail or phone.

7. Status of my order’s delivery?

Once you have successfully placed your order, you will receive automatically generated email. This mail includes a tracking code through which you can track your order and get the expected delivery date of your parcel.

8. Ensure discreet packaging?

Yes, we pack your order in a plain packaging (plain opaque brown boxes or generic white poly bags) without any marking or invoice details on the outside. All our packages are protected and concealed. Your lingerie purchase will be your secret!

9. What if unable to collect delivery, first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order at the first time.

10. What to do if package has broken seal?

If you suppose that the packaging is damaged/ open/ tampered with, then please refuse to accept the delivery of the package. We request you to reach our customer care team.

1. Can I return my bra if it doesn’t fit properly?

Of course! We do exchange bra (Bralette Bras, Cami Bras & Tube bras are not included) , if there is an issue with the size. You can check our return policy here exchange & returns Policy. However, we do recommend you to check our  fit calculator  and size charts so that the bra you choose is of the right fit.

2. What is the cancellation policy? 

In case if you want to return a product, please look at our return policy here exchange & returns Policy.

3. Products eligible for return/exchange?

We will accept exchange of Bra within 15 days of your purchase. We do exchange bra, if there is an issue with the size or the garment received was faulty. Based on the availability and preference, we'll send a replacement product(s).

Considering the intimate nature of our merchandise and hygienic standards of certain product(s), we regret that it is not possible for us to accept returns on Panties, Legwear, Shapewear, Swimwear, Sleepwear, and Bra – Accessories

4. How to initiate the exchange process for my Shyaway.com bra?

Just reach out to our customer care team via mail/call. It will be taken care.
Note: Ensure the product(s) you would like to return meet our Policy.

5. Exchange process?
  • 1. If you need your product(s) to be exchanged, call us at 044 6671 8666 | +91 8220 444 558
  • 2. You can also send an email to contact@shyaway.com mentioning the order Id in the subject line for reference. After receiving your request, our customer care team will give you a call and confirm the same.
  • 3. Next, the reverse pick-up will be initiated with our courier partner.
  • 4. Our courier partner will get in touch with you and the pickup can be done within 48hrs of time. Note: We are not responsible for any product(s) that is returned to us by mistake.
  • 5. Once we receive the product(s), it will be observed if it meets our exchange and return policy. If so the process will be initiated.
  • Note: Product(s) must be returned with the following:
    • Properly folded & placed as received.
    • With all tags attached in the original packing
    • Boxed in their original package
    • Attachment of the original Invoice slip
6. How can I cancel an exchange request?

To cancel your exchange request, all you need to do is call our customer care team and cancel the exchange request within 24hrs of placing an exchange request.

7. Where should I send my return? 

You are requested to get in touch with us and we can arrange for a reverse pick up from your address.
OR
You can send your package with the invoice details to our warehouse directly:

Shyaway.com 
Genxlead Retail Private Ltd 
Devapragasam Trade Centre, Madura Gardens 
No.15/491, 2ND Floor, "A" Portion, Poonamalle High Road 
 Maduravoyal, Chennai- 600 095 
Tamil Nadu, India
Tel : 044 6671 8666 | +91 8220 444 558  
8. Checking the status for my returned order? 

For further information on your returned order, you can reach our customer care via telephone or drop us an email.

9. I have requested a replacement, when will I get it? 

Replacement request will be processed as soon as we receive the original product(s) back to our warehouse. Once received, it will take minimum 4 to 7 working days to process the request.

Once we receive the product(s), after checking with or exchange & returns Policy, we will initiate the replacement.

10. How do I track my return?

We will call and update you once your returned order has been received in our warehouse.

11.  How long will the process take?

All exchange/refund will be processed as soon as we receive the original product(s) back in our warehouse. Once received, it will take minimum 4 to 7 working days to see evaluate if the items are eligible for return and to process the exchange/refund.

12. I just cancelled/ returned my order. When will I receive my refund?

Once we receive the return product(s), and after checking with our exchange and return policy, will initiate the exchange/refund. It will take minimum 4 to 7 working days to process any exchange /refund to credit in your Shyaway wallet.

1. How to find an item in stock?

We show the real-time inventory in Shyaway.com. So, available color/size will only be displayed in the website.

2. Where can I enter a coupon or promotional code?

We offer coupon or promotional codes to our customers. You can use one of these codes in the coupon code in “Apply coupon code “tab on “Your Shopping Bag” page

If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code can be used per order.

3. The bra ordered is big /small. What should I do?

We accept exchange only for a size change of the same product. In case your requested changed size is not available in the same product, we will make an exception.

4. Do you have promotions and offers?

Yes, we often run promotions and offers, most of the time. This information will be available in relevant sections of our website

1. What are my payment options?

We accept payments made using Visa, MasterCard and Maestro and American Express-debit/credit cards/Net banking/ e-wallet.

COD (Cash on Delivery) is also available.

2. Is it safe to use my credit/debit card?

Yes, using credit/debit card at payment portal on Shyaway.com is absolutely safe. We ensure that our Internet transactions stay private and protected. We have used the best third party payment gateways like CCAVENUE and PAYU to give you the best and most secure shopping experience.

3. Amount debited but order unsuccessful? 

In case of an unsuccessful order and money being deducted from your credit card or debit card, please inform our customer care team. If you wish to either complete the order or cancel, our customer care team will help you for that.

4. Can I pay in EMIs?

No, we do not offer EMI option yet.

5. What currency can I use on the website?

You can pay only in INR while making a purchase.

6. I just cancelled/ returned my order. When will I receive my refund?

Once we receive the returned product(s), and if it meets our exchange & return policy, we will initiate the exchange/refund. It will take minimum 4 to 7 working days to process any exchange /refund to credit in your Shyaway wallet.

7. Is GST applicable for all products in Shyaway.com?

Any piece of apparel or clothing,

  • If purchased on MRP rate then GST is not applicable.
  • If purchased with a discount of 15% and below, then GST is not applicable.
  • If purchased with a discount of above 15%, and then GST is applicable.
8. Is GST applicable for offers?

GST is applicable for all the products purchased with a discount of above 15%.

9. Is GST applicable for coupons?

GST is applicable for all the products purchased with a coupon discount of above 15%.

10. What is the GST percentage charged?

There are 2 slabs for which the GST of 5 % and 12% are applied accordingly.

11. What is the GST tax Slab?

According to the proposed tax rates,

  • After availing any discount, if the sale value of the product purchased is less than or equal to Rs.1000/- then the tax rate has been fixed at 5%.
  • After availing any discount, if the sale value of the product purchased exceeding Rs.1000/- then the tax rate has been fixed at 12%.
12. Is GST applicable for shipping charges?

Yes, 18% of GST is applicable for shipping charges and not to worry it is inclusive.

13. Is GST applicable for cash on delivery?

Yes, 18% of GST is applicable for cash on Delivery (COD) charges and not to worry it is inclusive.

14. Will the GST amount gets refunded if we cancel the order?

In case if you cancel your order and if it is eligible for refund, then the whole amount including GST collected will be refunded and the same will be credited in your Shyaway wallet.

1. What is Shyaway wallet?

Shyaway Wallet is a handy digital wallet that is exclusively used to buy products only at Shyaway.com. The refund amount on any of your cancelled order / returned order/ any promotional cashbacks will be credited to your Shyaway wallet. This Shyaway wallet money can be used on your future purchases at Shyaway.com.

2. Will the credits in my Shyaway wallet expire?

No. The credits in your Shyaway wallet will not expire and you can use it anytime.

3. Is there any option to transfer and maintain balance?

There is no option to transfer and maintain balance in your Shyaway wallet via your netbanking/debit/credit cards. Also, Shyaway wallet money cannot be shared /transferred to any other Shyaway account.

4. Can I use Shyaway wallet money for any other purchase?

There is no option to use the Shyaway wallet money to purchase any other products from other website. It is exclusively used to buy products only at Shyaway.com.

1. Will the product I receive be of the same color shown in the website?

Yes. All pictures shown on our website are shot at high resolution under light conditions that reflect normal daylight. Hence, colors are rendered in a very realistic manner. However, variations between garment colors and what you see on your screen may be affected by your screen settings.

For perfect color match it may also be cross checked with the product names in case of doubts.

2. How can a bra fit expert help me?

Our bra fit experts are professionally trained to assist you on all your bra concerns. We help you in finding the right size and recommend you to the perfect styles for your body.

We're easily approachable via call/mail. You can call us between Monday & Saturday, 9:00 AM-6 PM IST.

3. How do I determine the correct size for me? 

While you're ordering, you will find the Size chart on the product page. Click on that and you'll get to know the perfect size for you. In case of any doubt, you can always reach us via telephone or send us an email. Our bra fit experts will assist you on all your concerns. We will help you in finding the right size and recommend you to the perfect styles for your measurements.

4. Is my personal information secure at Shyaway.com?

Yes. All information shared by you remains 100% confidential and will not be shared elsewhere. For further information you can click on this link to view our complete Shyaway.com privacy policy.

5. Can I club coupon codes in one purchase?

We regret to inform that clubbing of coupon codes is not possible. you can use only one coupon code in one order.

6. Is my Shyaway wallet amount transferable?

The refund amount on any of your cancelled order / returned order/ any promotional cashbacks will be credited in your Shyaway wallet. Shyaway wallet money cannot be shared /transferred to any other Bank/Shyaway account.

7. Can I get the amount refunded? 

Currently we don't offer any cash/bank refund. If approved, we can process your amount and credit in your Shyaway wallet.

8. How can I know my cup size?

Stand straight, with your arms at your side and measure at the fullest part of your bust (while wearing a non-padded bra). Make sure the measuring tape is parallel with the ground and not twisted. Round all fractional measurements to the nearest whole number and enter your measurement in the Bra Calculator.

9. Do I really need to wear an underwire?

Underwires were invented to allow bras to have less coverage, yet be supportive. Because of underwires, we are able to have demi and push-up bras. So, do you need an underwire? No. If you don't like underwires, you don't have to wear one. The lingerie industry manufactures an enormous pattern of wire-free & soft cup bras.

10. What color bra can I wear under a black top?

If your black top is sheer or a knit, your best bet is to wear a nude color. If your top has a low neckline and movement could reveal the edges of your bra, the best color is black.

11. How do I know if the bra I want will fit?

We provide detailed size charts for you to shop according to your measurements. We also have provided both a fit calculator and lots of helpful guides to help you figure out whether your lingerie fits.

12. Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.But you can accept the package & get in touch with us later in case you have any concerns.

13. Can I order the same bra size which I currently use?

As every brand has its own size matrix, we have different sizing charts for the brands available with us. So we would always suggest you take a look on the sizing chart which is available on the respective product page in order to find your perfect bra size, rather than ordering the same size you currently wear from another brand. Ordering the current size you are wearing in another brand may not match the right bra size at Shyaway.com.

Still if you have any clarification, we're easily approachable via telephone or mail.

14. How can I submit comments and suggestions?

You can always contact us. We value your feedback and look forward to improve our services in meeting your needs. You are welcome to write to us at contact@shyaway.com for any clarifications or suggestions.

15. Are you having any offline presence?

Currently, we are online only.

16. Why can't I apply some coupons on my purchase? 

Please do make sure that you have cross checked with the following points:

  • The coupons might not be applicable on the products in the bag
  • There might be a minimum purchase amount.
  • The coupons might have become expired/ invalid.

If you still face issues, you can call us or drop us an email.

17. Why are the items in my shopping cart no longer available?

Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your Shyaway.com account. If you are not logged in, do so by clicking ‘SIGN IN’ and your cart should have the items you selected. If you are logged in and if you have not checked out or removed the items from your bag, and still they are not appearing, it could be that the items may have got sold out.

18. Do bra styles vary with different outfits?

Yes, different outfits do need different bra styles to enhance their uniqueness.

Here are few samples:
  • For an off shoulder dress, you need a well-supporting strapless bra.
  • For T-shirts, you need seamless /T-shirt bras.
  • For plunging necklines, a plunge bra would be best
19. How often should bras be replaced and why?

Replace your bra in order to maintain the best fit and lift and to continue to be comfortable as bras will stretch through wear. Normally three months being recommended; bras should be replaced every 6 months.

20. Why should I pay more for lingerie that has lesser dress material?

In lingerie, you really do get what you pay for. At first glance, most women think there's not much fabric, so it shouldn't cost very much. Well, the truth is that the fabric is not the major cost; labor is.

Making a bra is very labor-intensive. The more expensive bras have craftsmanship, detail and design. Fabric and elastic choices can also drive up the price. For example, all lace is not the same. Expensive lace will have more detail and design, as well as dimension. All elastic is not the same; the more expensive elastic has a longer life. More expensive bras really do last longer. So the next time you go shopping for lingerie, take a minute and look at the sewing done on the trim, how the elastic is sewn on, how the seams are finished for a clear understanding on why you are paying more for a lingerie.

Last Updated: 27-09-17
Version: 2.3