FAQs

Creating an account on Shyaway is easy. Follow these simple steps to sign up for an account.

• Click Login/ Sign Up at the top right corner of the page.
• Click on register Enter all the required information
• Then click on the register

You are now successfully registered with Shyaway. Alternatively, You can also sign in using your Google or Facebook account.

No worries. You can always reset your password by clicking on the “Forgot Password” on the login page and entering your registered email id or phone number. You will receive a link to your registered email/ phone number to reset your password.

If you have forgotten your registered email id/ phone number, you can directly contact our support portal to help you as soon as possible.

“My account” helps you to manage your details on Shyaway.com. Through “My Account,” you will be able to view your order history at any time.

Through “My Account,” you will be able to 

• Manage/ edit your personal details like email id, phone number, and address. 
• Change/ reset your password 
• Track the status of your order 
• Access your Shyaway wallet

Yes, you can. By using “My Account,” you can edit your personal and account details at Shyaway.

Shyaway strives to protect your privacy at all times. You can view our privacy policy to know about the safety measures we undertake to ensure the protection of your personal information shared with us.

• There are various benefits of creating an account on the Shyaway. Some of the benefits are marketing information on promotions and products and special offers for registered customers. 
• You don’t need to include your address for the new orders unless there is an address change.
• You can also log in and review the order history of all the transactions done on that account.

Shopping on the Shyaway online store is so easy. Follow these simple steps to place an order in a minute.

• Select the product which you are going to buy.
• Select your appropriate size.
• If you don’t know your size, you can use our size calculator.
• Click “Add to Cart”.
• Go to “My Cart” Click on “Place Order”
• Enter your shipping address Select the mode of payment
• Note your order number

If you have difficulty, you can always “Contact Us”, and our associates will help you to place an order.

You will receive an e-mail & SMS once you’ve placed your order successfully. We will also let you know as soon as we ship the items to you, along with the tracking number for your shipping address. Soft Copy of Invoice will be sent to your Mail ID and in Whatsapp of your registered mobile number.

Yes, if your order is above INR 749/-  then your shipping charges will be free. Orders below INR 749/- will have standard shipping charges of INR 49/-. 

If the delivery is outside India, it is mandatory for the customer to undertake all shipping charges. 

We regret to inform you. It becomes more difficult for us to cancel an order after it has been delivered. We would like to recommend that you cancel your order within 24 hours of placing it. For more details, please contact us at Support Portal.

Yes, we accept orders from consumers all around the globe. Please note that for shipping outside of India, the customer is responsible for the entire shipping cost. Please notice that orders placed outside of India must be placed by phone or by contacting us via our Support Portal.

By following these steps, you will be able to track your order.

• If you are a registered customer with us, you can check the status of your order at any time by logging into your account.
• If you are a non-registered customer, then you can see your order history by clicking on the link provided.

We regret to inform you that we don't have any services available right now to speed up the fulfilment of your order. However, rest assured that we will deliver by the promised delivery date. If we provide such a service in the future, you will receive notification from us.

You can check whether your order is eligible for delivery or COD by entering your pin code on the website. We regret to inform you that we will not be able to serve you if your location doesn’t fall within the limits of our courier agencies. You can always check with the customer service team for further information.

At the time of checkout, an estimated arrival period will be quoted based on your chosen destination and applicable shipping methods. The shipping time can differ based on the delivery place, product availability, and other factors. For most cases, orders are handled and delivered within 4-7 business days for major cities.

You will receive a shipping confirmation email with your tracking number and a link to monitor your order until it has been delivered from our warehouse. You may also use the information included in your shipment confirmation email to monitor your order by clicking on Track Order.

We will ensure that the delivery is re-attempted the next working day if you can’t collect your order on the scheduled delivery date.

If COD is your payment form, then there is a non-refundable convenience fee/service charge of Rs. 39/- on all Cash on Delivery orders.

Yes, we wrap your order in clear packaging (opaque brown boxes or regular white poly bags) with no markings or invoice information on the exterior. All of our shipments are safe and concealed. Your lingerie purchase will remain a special process.

• Shyaway product(s) go through 4 levels of quality checks before they are packed and shipped to you.
• The products are placed in our custom-made eco-friendly cardboard boxes directly without any plastic wrapping. These boxes are recyclable and biodegradable.
• Our custom-made boxes are laminated, water-proof, and are made of high-quality products in catchy colours like pink, blue, green, etc.
• We take discreet packaging seriously, and there will be no brand name, label, tags, product details, etc., attached to the outer packaging. Only your address and the total amount of the order will be mentioned. 

Shyaway accepts return/exchange for bras (Exclusive of Bralette Bras, Cami Bras & Tube bras) and nightwear sets like pyjama, Capri, and shorts sets. You can refer to the exchange and return policy or contact us for more information on the same. We recommend you make purchases based on our fit calculator to avoid any inconvenience.

You can view our exchange/return policy or contact us for details regarding an order cancellation.

We recommend that you modify the shipping address or cancel within 24 hours of placing your order. We do not honour any requests for alternate shipping addresses, specific delivery dates, and cancellation from customers post shipping. Kindly contact us for any clarifications.

The refund amount will be credited back to your Shyaway wallet. 

Just reach out to our customer care team via mail/call. It will be taken care of by our team. You can call our customer service team if you would like to cancel your exchange or return request.

Note: Ensure the product(s) you would like to return meet our Return Policy.

Our exchange process is as follows:

• If you need your product(s) to be exchanged/returned, call us at 044 3500 8666.
• Alternatively, you can get in touch with our Support Portal, mentioning the order Id in the subject line for reference.
•  After receiving your request, our customer care executive will give you a call and confirm the same.
• The reverse pick-up will be initiated with our courier partner.
• Our courier partner will get in touch with you, and the pickup can be done within 48hrs of time. 
• If reverse pickup is not available in your area, you may send us the product(s) through a reliable courier service that has package tracking capabilities. Rs 75 will be added to your Shyaway wallet. You can call us on 044 3500 8666.Note: We are not responsible for any product(s) returned to us by mistake.
• The received product(s) will be observed, and the exchange process will be initiated only if it meets our exchange/return policy.Note: Product(s) must be returned with the following:

1. Folded & placed properly as received.
2. Tags and stickers in the original packing should be intact.
3. Boxed in their original package.

Our customer support team will let you know once we receive your product(s) at our warehouse. You can give us a call or email us for further information.  In case of an exchange, you will receive delivery within 4-7 working days after we receive the original product.

According to our return policy, we will verify whether the items are eligible for a refund as soon as they arrive in our warehouse. Following that, your exchange/return/cancellation will be processed and credited only to your Shyaway wallet.

Yes, you can return and exchange products in your order.

You can refer to our size calculator to find out your Shyaway size for bra, panties, and nightwear. Alternatively, you can seek help from our customer service team by contacting us about the same.

The Shyaway website displays products that are available for sale first. You can find the available colours and sizes adjacent to the product image on our website. You can exercise our “Notify Me” option for products out of stock. We will send you an email to let you know about the availability of products as soon as they are restocked.

Due to hygiene concerns, Shyaway will not accept intimate merchandise like Panties, Legwear, Shapewear, Swimwear, Sleepwear, and Bra – Accessories for exchange/return. On the other hand, you can exchange/return bras (except for Bralette Bras, Cami Bras & Tube bras), scarves, tops, etc., within 15 days of delivery.  

We only consider exchanges for the same product in a different size. We can make an exception if your requested altered size is not available in the same product.

Yes. We have offers on products like bra, panty, nightwear, lingerie sets, babydoll and sportswear. You can also visit our website’s offer page to know more about available offers. 

You may choose to return and place a new order for a different product.

Please refuse to allow delivery of the shipment if you believe the packaging is broken, open, or tampered with. Please contact our customer service team for further queries.

Please contact our customer service team or support panel for further information.

You can pay for Cash on Delivery(COD) orders by cash or credit/Debit card if the delivery person carries a ‘card swipe POS machine.’

There is no limit for ordering products on COD, but COD is accepted only at select locations. Kindly contact us to know if you are eligible for cash on delivery.

Yes, Shyaway has a robust firewall provided by our payment partners PAYU, CCAVENUE, etc., that protects sensitive information from third-party viewers and hackers. We ensure all personal information is safe and confidential from our side.

After double-checking that the information you entered is right, please try again, including all account information, billing addresses, and passwords. If your payment still fails, you can place your order using the Cash on Delivery (COD) payment option if it is valid on the payment list. 

Kindly contact our Customer Care if you didn’t receive an order confirmation mail after successful payment.

We accept the following payment options in Indian rupees (INR) at Shyaway.com

• Cash On Delivery (available in selected pin codes)
• Credit Card (Visa/ Master)
• Debit Card (Visa/ Master)
• Net banking
• Gift Card
• E-Wallet

Please call our support portal and we will give you the bank account details so that you can deposit the funds. Once the payment is received, we will process your order and have the same ship out as a pre-paid order.

You may also cancel your order and place a new prepaid order.

The final buyer of the goods or service is responsible for paying GST. The Goods and Services Tax (GST) is an indirect tax that applies throughout India and replaces a number of cascading taxes imposed by the central and state governments. That is a sales tax on goods and services that is focused on the destination.

No, GST is not available to any type of apparel or clothing bought at the MRP rate and to the item purchased with a discount of 15% or less. But, if you are buying something with a discount of more than 15%, you'll have to pay GST.

Yes, if you buy something with a discount of more than 15%, you'll have to pay GST.

Yes, GST is applicable for all the products purchased with a coupon discount of above 15%.

Yes, 18% of GST is applicable for the cash on Delivery (COD) payment method, and not to worry, it is inclusive.

If you cancel your order and are eligible for the credit to your Shyaway wallet, then the entire amount plus the GST earned will be credited to your Shyaway wallet.

Shyaway Wallet is a convenient digital wallet that can only be used to purchase products from Shyaway.com. Your Shyaway wallet will be credited with the amount of every cancelled, returned, or promotional cash-back order. This Shyaway wallet balance will be used on subsequent Shyaway orders.

You cannot add money to your Shyaway wallet. Netbanking/debit/credit cards are not supported for transferring and maintaining balance in your Shyaway wallet.

No. The credits in your Shyaway wallet will not expire, and you can use them anytime.

Money in the Shyaway wallet cannot be shared or transferred to some other account. Netbanking/debit/credit cards are not supported for transferring and maintaining balance in your Shyaway wallet.

Likewise, there is no way to use the money in your Shyaway wallet to buy something else on the other websites. It can only be used to purchase items from Shyaway.com.

Yes! You can opt to use your Shyaway wallet partially or completely depending on your wallet balance and make partial payments through various other payment methods available with us.

By using a coupon code, you will obtain a discount on your purchase. You can use only one coupon code at a time.

We offer coupons or promotional codes to our customers. You can use one of these codes in the coupon code in the “Apply coupon code” tab on the “Your Shopping Cart” page.

If you have placed your order over the phone, please inform the customer service representative that you have a coupon code. Only one coupon code can be used per order.

Coupon codes can be used only on specific products and for specific order limits or they might have expired. Subscribe to our newsletter or get in touch with our customer service team to get updates on our latest offers and available coupon codes.

Shyaway sells products from different brands. Your lingerie size may differ from product to product and from brand to brand. We advise you to measure yourself using our size calculator or get in touch with a fitting expert through our Support Portal for a smooth shopping experience.

Shyaway partners with reputed courier agencies to meet our standards. In the unlikely event of any discrepancies, you can refuse to accept delivery if you suppose the package is tampered with or broken.

As per company policies you cannot open the package before accepting delivery. Therefore, if you have any concerns post-delivery, kindly contact us immediately.

You can go through blogs posted on the website if you would like to experiment with new styles and features. We value your feedback and welcome you to reach us at our support portal for any suggestions and clarifications.

Note: All the images shown on the website are shot at high resolution under lighting that corresponds with normal daylight. Therefore, you will receive a product with the colour and features as portrayed on the website. Any difference in colour may arise due to your screen setting only.