SHIPPING POLICY
We are committed to delivering your orders promptly, securely, and in excellent condition. We partner with trusted delivery services to ensure your shopping experience is seamless from checkout to delivery. Please read through our shipping policy to understand the process and enjoy a hassle-free shopping experience.
Shipping and COD Charges
Free Shipping: Available on all prepaid orders above ₹749.
Shipping Fee: ₹49 for prepaid orders below ₹749.
COD Fee: ₹49 for all Cash on Delivery orders, in addition to the shipping fee (if applicable).
Note: Convenience and shipping charges are non-refundable.
| Payment | Orders below Rs. 749/- | Orders above Rs. 749/- |
|---|---|---|
| Pre-Paid | Shipping charge Rs. 49/- | Free |
| Cash on delivery | Rs. 49/- + Rs. 49/- (shipping + COD charges) | Rs. 49/-COD charges apply |
Shipping Duration
We aim to ship all orders within 48 hours of confirmation. While we strive to deliver all items together, in some cases, products may ship separately based on availability. You will be notified via email in such cases.
Delivery Timeframe
- Most orders are delivered within 2–10 working days.
- Deliveries to remote locations (e.g., North East, J&K, Kerala) may take slightly longer.
Note: Currently, we deliver across India only and do not offer international shipping.
Order Tracking
Once your order is shipped, you will receive a confirmation email with:
- Your order ID.
- The tracking number and courier partner details.
Use these details to track your package via the courier’s website or through the tracking link provided in the email.
Damaged or Tampered Packaging
If the package is damaged or tampered with:
- Do not accept the delivery.
- Contact us immediately at 044 3500 8666 with your order number.
- We will arrange for a replacement after investigating to resolve the issue.
Missing Products
If any item is missing from your package:
Contact us at 044 3500 8666 or via the support portal. We will address the issue as soon as possible.
Delivery Delays
In case of delays beyond the estimated delivery date:
- Raise a ticket through our support portal for immediate assistance.
- We will work with our delivery partners to resolve the issue.
Shipping Confirmation
After your order is dispatched, you will receive a confirmation email with:
- Your order ID.
- Estimated delivery date.
- Tracking details to monitor your shipment.
Key Notes
- All Shyaway orders are shipped in discreet packaging for your privacy.
- Delivery timeframes may vary by location, depending on courier partner services.
- Contact us at 044 3500 8666 or email us for any additional queries or concerns.