SECURE SHOPPING
We prioritise providing an exceptional shopping experience and ensuring the security and privacy of your personal and financial information. To safeguard your details, we have implemented robust security measures, including:
- Transactions are closely monitored to detect and promptly address any suspicious activity.
- Shyaway does not store card or net banking information, so your financial details remain confidential.
- Personal details such as your name, address, and contact information are never disclosed to third parties without your consent.
- High-level encryption is used during online payments to secure the data you enter.
- Our security systems and payment gateways are regularly upgraded to prevent fraud, with procedural and technical controls in place at all times.
Tips for Secure Online Payments
While Shyaway ensures top-notch security, we encourage customers to take the following precautions when making online payments, both on our platform and elsewhere:
- Avoid disclosing your card number, PIN, CVV, or OTP via phone, email, or to anyone claiming to represent Shyaway.
- Always ensure the payment gateway belongs to your bank or a trusted service provider such as CCavenue, Payumoney, Payubiz, or Genxlead Retail Pvt Ltd (our parent company).
- Cross-check the amount displayed in the OTP message with the bill amount shown on the payment page.
- Keep your PC or mobile device updated with the latest anti-virus software and firewalls to prevent data breaches.
- Always close payment tabs or windows after transaction, especially on shared devices.
- Ensure usernames, passwords, and other sensitive credentials are kept confidential.
- Verify that the correct amount has been debited from your account after payment.
- When opting for COD, pay only after receiving the product.
Report Discrepancies or Suspicious Activity
If you encounter any discrepancies or suspect fraudulent activity, please report it to our support team immediately. We will promptly investigate and resolve the issue to ensure your continued trust and safety.
Contact Us
Email: contact@shyaway.com
Customer Care Number: 044 3500 8666
WhatsApp: 7305068574
Shop confidently, knowing we are committed to protecting your personal and financial information.