- Shipping & Delivery
- Exchange & Returns Policy
- Discreet Packing
- Shyaway Wallet
- Reward Points
- Return Management Process
- Shyaway Referral Program
- Complaints & Grievances
Would you like something more than a cashback, discount or offer? Here is a little extra to make your shopping experience more exciting at Shyaway.com.
Shyaway introduces a reward feature to make every penny you spend give you a little extra. Find out how to avail and use these reward points to your benefit and other details through the FAQs below.
HOW DO I EARN SHYAWAY REWARD POINTS?
There are 3 ways to earn Shyaway reward points,
- Shyaway gives you reward points for first-time sign-in.
- You can earn reward points for every purchase with Shyaway.
- You can earn reward points when your family and friends sign into Shyaway using your referral code/invitation. (Maximum Referral count would be 10 - Each referral would fetch you 40 Rewards points)
WHAT IS THE VALIDITY OF MY REWARD POINTS?
Your reward points are valid for 180 days from the date of credit to your Shyaway account.
WHAT IS THE VALUE OF EACH REWARD POINT?
Each Shyaway reward point is worth Rs 0.25. Thus, 4 Shyaway reward points make 1 Rupee. You can collect these rewards points to shop later.
WHAT IS THE PAYMENT MODE TO AVAIL SHYAWAY REWARD POINTS?
You can earn Shyaway reward points by purchasing on our official website using any payment mode.
WHAT IF MY REWARD POINTS ARE NOT ENOUGH TO MAKE A PURCHASE?
You can pay for your purchases partly with Shyaway rewards points and partly through other payment modes. (Note that your entire reward balance will be used and only the remaining bill amount will be collected through other payment modes)
HOW TO CHECK THE REWARD BALANCE?
Kindly visit your Shyaway Account Page to check your reward balance. Please contact our customer care if you have any discrepancies.
WHAT TO DO IF MY PAYMENT DIDN’T GO THROUGH?
In the event of a computer or payment error due to a crash or network issue, please wait for 3-5 business days to have any debited amount or reward points reflected in your account. Kindly contact our customer care for any additional assistance.
ARE REWARD POINTS TRANSFERABLE?
Shyaway reward points can only be redeemed at Shyaway.com on a new purchase. They are not eligible for transfer in cash or kind.
DO WE HAVE ANY MINIMUM LIMIT TO REDEEM OUR POINTS?
Yes. You need a minimum of 200 Shyaway Reward Points to redeem.
CAN I EARN REWARD POINTS ON ALL PURCHASES?
Yes, you can earn reward points on any purchase made on Shyaway regardless of discounts, promotions, offers and sales already applied to your bill amount. Shyaway reward points do not have an order limit, every customer is treated equally here.
WILL I BE CHARGED FOR EARNING OR USING THESE REWARD POINTS?
Shyaway strives to give you a fantastic shopping experience, and charging for reward points is not the way to give you the experience you deserve. Thus, you will not be charged in any way for earning or using the reward points in your Shyaway account.
WILL MY REWARD POINTS BE REFUNDED IN CASE OF RETURN/ EXCHANGE?
Exchange? Yes, any reward point or cash collected from you for a particular purchase will be reimbursed to your Shyaway wallet in the event of a refund and any difference in the bill amount will be reimbursed in the case of exchange.
Kindly contact our customer care for further queries.