Welcome to Shyaway.com, owned and operated by Genxlead Retail Private Ltd, located at No.1/109, 2nd Floor, Poonamallee High Road, Vanagaram, Sivabootham Village, Thiruvallur District, Chennai - 600 095, Tamil Nadu, India. By accessing or using our website, you agree to comply with the following terms and conditions. These terms provide clarity and ensure all users have a secure, seamless shopping experience.

By using the site, you confirm that:

• You are at least 18 years of age, or minors are accessing the website under the supervision of a parent or legal guardian.
• You agree to use the website solely for purchasing products and not for reproducing, distributing, or commercially exploiting its content without written permission from Shyaway.
• Shyaway and its affiliates are not responsible or liable for any website content that certain audiences may perceive as offensive, indecent, or objectionable. As an e-commerce platform dedicated to selling lingerie and related products, all items listed on Shyaway are legally permitted for sale in India. We do not promote, sell, or endorse any pornographic content or materials.

General Terms

• All products and services displayed on Shyaway.com constitute an “invitation to offer.” Your order for purchase represents your “offer,” which is subject to Shyaway's acceptance.
• Upon placing an order, you will receive an email acknowledging receipt of your order. However, the order is accepted only upon dispatch of the product(s).
• Shyaway reserves the right to accept, reject, or cancel any order at its sole discretion.

Account and Security

When creating an account, you agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your account credentials and accept responsibility for all activities under your account.
• Shyaway reserves the right to terminate accounts or refuse service at its discretion if any misuse, breach, or suspicious activity is identified.

Pricing, Offers, and Cancellations

• Prices displayed on the website are subject to change without prior notice.
• In the event of typographical errors or discrepancies in pricing or product descriptions, Shyaway reserves the right to cancel the order. Customers will be informed, and refunds, if applicable, will be processed promptly.
• Any cancellation requests from customers must be made before the product is shipped. Once shipped, cancellations will be processed as returns or exchanges.

Promotional Offers

• Offers such as "Buy X Get Y Free", or cashback coupons are subject to specific terms and conditions provided with each promotion.
• Products purchased under such offers may not be eligible for exchange; however, returns can be credited to the Shyaway wallet.

Returns and Refunds

• Shyaway offers a flexible return and refund policy to ensure customer satisfaction.
• Products must be returned in their original condition, unused, with tags intact, and within the specified return period. Refunds, where applicable, will be processed via the original payment method or credited to the Shyaway wallet.
• For full details, please refer to our Return Policy.

Ownership and Intellectual Property

• All content, designs, and trademarks displayed on Shyaway.com and blog.shyaway.com, including in-house brands Shyle, Susie, Shyaway, and Taabu, are the intellectual property of Genxlead Retail Private Ltd.
• Users are prohibited from reproducing or redistributing website content without prior written consent.

User-Generated Content

• Any reviews, comments, or suggestions submitted by users become the property of Shyaway. We reserve the right to edit or remove user content that violates our policies.
• Users must not post misleading, defamatory, or offensive content. Such violations may result in account suspension or legal action.

Shipping and Delivery

• Shyaway delivers products within India. Delivery timelines vary depending on the destination and courier service.
• Risk of loss and title transfers to the customer upon product dispatch. For more details, refer to our Shipping Policy.

Security and Privacy

Shyaway is committed to ensuring your data remains secure:

We employ robust encryption and security measures to protect your personal and payment information. For details on how your data is collected and used, please refer to our Privacy Policy.

Limitation of Liability

• Shyaway operates on an “as is” basis and does not guarantee uninterrupted or error-free access to the website.
• We disclaim liability for any indirect or consequential damages arising from using our platform.
• Shyaway is not liable for delays or losses caused by third-party delivery services or payment processors, although we will assist customers in resolving such issues where possible.
• Any liability, if applicable, shall not exceed the amount paid by the user for the specific product in question.

Indemnification

You agree to indemnify and hold harmless Shyaway, its affiliates, employees, and partners from any claims, losses, or damages arising from your violation of these terms or misuse of the website.

Governing Law and Dispute Resolution

• These terms are governed by the laws of India.
• In case of unresolved disputes, both parties agree to attempt mediation before escalating to legal proceedings.
• Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu. Customers are encouraged to report grievances directly to contact@shyaway.com, allowing 90 days for resolution before pursuing legal action.

These Terms and Conditions, along with any associated policies, form the agreement governing your platform use. We may update or modify these terms at our sole discretion without prior notice. It is your responsibility to review the terms periodically for changes. Continued platform use after updates are posted constitutes your acceptance of the revised terms. Compliance with these terms grants you a personal, non-transferable, and limited right to access and use the platform. Using the platform, you also agree to abide by Shyaway's related policies, which are incorporated into these terms.

Contact Us

For any queries regarding these terms, please contact us:

Email: contact@shyaway.com

Customer Care: 044 3500 8666,

WhatsApp: 7305068574

Corporate Address

Genxlead Retail Private Ltd
No.1/109, 2nd Floor, Poonamallee High Road,
Vanagaram, Sivabootham Village,
Thiruvallur District, Chennai - 600 095
Tamil Nadu, India